Lakeland Mills Outdoor
Furniture
Shipping Information
Production Time - Estimated
shipping for Lakeland Mills furniture is 2-3 weeks. Since these
can vary by time of year and other factors, we will be more precise when
we know the items you are ordering.
Shipping - Most Lakeland Mills items are shipped via Motor Freight. This means your order
will come to you in a box. You will need to
make arrangements to receive the shipment when the freight contractor
calls to notify you of delivery.
Large Orders - Please contact us with the merchandise information and your complete delivery address so we
can quote the exact shipping fees.
Alaska, Hawaii and Canada - Please contact us
with your destination requirements and we will quote you estimated
shipping fees.
Estimated Shipping Time - Production times will vary up to 3 weeks. If you have a
specific delivery time frame, we should discuss this prior to order
placement. We will not make impossible promises to get a
sale. We convey honest, realistic expectations. Sometimes, through circumstances beyond our control, we do not make a
projected delivery schedule. We will do our best to expedite your
order, but cannot guarantee an exact delivery day.
Method of Shipping - Motor freight or UPS/FedEx. Our staff will include your
pre-delivery contact phone number and delivery address on the bill of
lading. When the freight dispatcher contacts you, please verify (and
clarify if necessary) your delivery destination. They will arrange
for an approximate time of delivery, usually within a (4) four hour period
of time. NOTE: If no one is at home when delivery is
attempted, you will incur a minimum re-delivery charge of $75.00 per
order. Please make sure someone is at the delivery destination to
receive the order. If your home is not accessible by delivery truck
(example: summer home in Michigan snowed in during winter months), we may
have to transport your merchandise to the nearest accessible point and it
will be your responsibility to provide pick-up and transportation to your
home. In some cases, remote delivery charges may apply.
We will notify you prior to shipping if this should apply or call us if
you are concerned.
Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.
Order Tracking - If delivery contact is not made approximately (10) ten working days from
shipping notification, you may want to check on the transit location of
your order. Please contact us with your invoice number and we will
respond promptly with the most up-to-date information.
When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives.
Check the Bill of Lading and verify that the quantity of packages delivered agrees with
what the Bill of Lading indicates left the factory. You may have to open the cartons,
in the case of motor freight, to look for transit damage. Please do not
sign the Bill of Lading until you are reasonably sure the merchandise has
been delivered in good condition. If you should discover damage, it is
your responsibility to notify us immediately. You must sign the Bill of Lading with a note describing the damage you
see. Although damage claims are rare, they can happen and your products
are fully insured against freight damage.
Please be sure the size and dimensions of the
merchandise will fit in the desired room and entrance passages by a
comfortable margin. If delivery involves limited maneuverability
because of narrow halls, doorways, stairwells, etc., we
will not be responsible for any damage that could result in attempting
placement. If setup in your desired area is not conveniently
feasible, delivery and setup will only be made to an accessible
area. Please be sure to clear the desired room and path
leading to it of any obstacles in advance of the delivery.
Freight Damage - Your products are insured against freight damage. Should freight damage be
determined, we will either arrange to have the merchandise repaired to
factory new conditions or replaced at no cost to you and as expeditiously
as possible. You must sign the Bill of Lading with a note describing the damage you
see.
Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-857-3525 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee. The restocking fee for a standard stocking item is 15% of the purchase price. The restocking fee for custom ordered products is 50% of the purchase price. Custom ordered products are those which are built from available options or size specified outside of the standard item. Products are considered custom as each item is built specifically for the customer according to optional specifications.
When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
Disclaimer - All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of
the internet, this advertising media may contain errors, and may not contain up-to-date
information, specifications, products, or prices. Please call customer service for
information.
Trademark &
Copyright - Lakeland Mills is a registered trademark of Lakeland Mills contained herein are protected by U.S. Copyright laws. Duplication of designs
without written authorization is forbidden.
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