Frontier Log Furniture
Shipping Information
Most items requiring 4 weeks or more manufacturing time
are shipped via motor freight. If you order multiple items from the same manufacturer, there could be a chance that there will be savings on shipping prices. Please call for a quote on exact shipping of multiple items from the same manufacturer.
Shipping - Most Frontier
Log Furniture items are shipped via Motor Freight. This means your order
will come to you boxed by our shipping department. You will need to
make arrangements to receive the shipment when the freight contractor
calls to notify you of delivery.
Large Orders - Please contact us with the merchandise information and your complete delivery address so we
can quote the exact shipping fees.
Alaska, Hawaii and Canada - Please contact us with your destination requirements and we
will quote you estimated brokerage and shipping fees. Our large or heavy shipments
to Alaska and Hawaii are handled through our shipping contractor in Seattle.
Estimated Shipping Time - Production times will vary because of the unique
hand crafted process and may be up to 6-10 weeks. If you have a
specific delivery time frame, we should discuss this prior to order
placement. We will not make impossible promises to get a
sale. We convey honest, realistic expectations.
Sometimes, through circumstances beyond our control, we do not make a
projected delivery schedule. We will do our best to expedite your
order, but cannot guarantee an exact delivery day.
Method of Shipping - Motor freight or UPS/FedEx. Our staff will include your
pre-delivery contact phone number and delivery address on the bill of
lading. When the freight dispatcher contacts you, please verify (and
clarify if necessary) your delivery destination. They will arrange
for an approximate time of delivery, usually within a (4) four hour period
of time. NOTE: If no one is at home when delivery is
attempted, you will incur a minimum re-delivery charge of $75.00 per
order. Please make sure someone is at the delivery destination to
receive the order. If your home is not accessible by delivery truck
(example: summer home in Michigan snowed in during winter months), we may
have to transport your merchandise to the nearest accessible point and it
will be your responsibility to provide pick-up and transportation to your
home. In some cases, remote delivery charges may apply.
We will notify you prior to shipping if this should apply or call us if
you are concerned.
Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.
Order Tracking - If delivery contact is not made approximately (10) ten working days from
shipping notification, you may want to check on the transit location of
your order. Please contact us with your invoice number and we will
respond promptly with the most up-to-date information.
When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives.
Check the Bill of Lading and verify that the quantity of packages delivered agrees with
what the Bill of Lading indicates left the factory. You may have to open the cartons,
in the case of motor freight, to look for transit damage. Please do not
sign the Bill of Lading until you are reasonably sure the merchandise has
been delivered in good condition. If you should discover damage, it is
your responsibility to notify us immediately. You must sign the Bill of Lading with a note describing the damage you
see. Although damage claims are rare, they can happen and your products
are fully insured against freight damage when you identify damage on the Bill of Lading.
Freight Damage - Your products are insured against freight damage. Should freight damage be
determined, we will either arrange to have the merchandise repaired to
factory new conditions or replaced at no cost to you and as expeditiously
as possible. You must sign the Bill of Lading with a note describing the damage you
see.
Satisfaction / Returns - Our customers' satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-857-3525 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee. The restocking fee for a standard stocking item is 15% of the purchase price. The restocking fee for custom ordered products is 50% of the purchase price. Custom ordered products are those which are built from available options or size specified outside of the standard item. Products are considered custom as each item is built specifically for the customer according to optional specifications.
When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
Disclaimer - All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of
the internet, this advertising media may contain errors, and may not contain up-to-date
information, specifications, products, or prices. Please call customer service for
information. Lodgepole pine cracks or "checks" as we call them, are the result of the cellular structure of the log contracting as it dries and are not considered defects. This is a natural and enhancing characteristic of dead standing Lodgepole pine. This is one of the features that draw people to the natural, rustic look of log furniture. The structural integrity and strength of our log furniture is not compromised in any way by the checks, for this reason, we can completely stand behind the excellence of our log furniture.
Trademark &
Copyright - Frontier Log Furniture is a subsidiary of LodgeCraft Furniture contained herein. Duplication of designs
without written authorization is forbidden.
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